4th General Membership Meeting
Information Technology Association of the Philippines

Dusit Thani Hotel, Makati City

Keynote Speech
“ICTO and eGovernance”
Executive Director Louis Napoleon Casambre

DOST- Information and Communications Technology Office

Mr. Carlo Subido, President of the Information Technology Association of the Philippines (ITAP), officers, Board of Directors, members, distinguished guests, colleagues in government,  ladies and gentlemen, good afternoon.

I am very glad to be invited to the 4th General Membership Meeting of ITAP. In Behalf of the President and Information and Communications Technology Office (ICTO),  of the Department of Science and Technology (DOST), I congratulate all of you, as officers and members of this association for making a great impact in the ICT industry for many years.

Have you ever asked yourselves how many times you have filled out forms at various government agencies?  In one lifetime one can imagine having to do this literally hundreds of times. I’m sure that most of you here have an idea on how basic information and personal records can be made accessible to all frontline government agencies.  Moreover, the linking of these various government databases in order to provide efficient and expedient delivery of government services.  At ICTO and with help from technology from ITAP members we are making this possible.

Aligned with the thrust of the Philippine Digital Strategy (PDS) for 2011-2016, DOST-ICTO will prioritize programs and projects on five areas namely, eGovernance,  ICT Policy Development,   ICT Industry Development, Internet for All and Cyber Security .

The need to promote and practice effective and honest governance is stated in the Medium Term Development Program (MTDP) for 2011-2016 of the Aquino Administration.  We believe that the use of ICT will play a big role in delivering these objectives.

Our country can no longer be isolated in the borderless global economy.  We have all the means to connect through the use of ICT.  Our step to eGovernance through a connected government is certain.

ICTO hopes to implement an eGovernment strategy which will achieve transparency in all levels of government.

To enhance efficiency in government service delivery, we see a need to improve the government ICT infrastructure, systems, and ICT-related policies and procedures so that there would be an integration of government operations.

We are working with the Department of Budget and Management (DBM),  Department of    Finance (DOF) and the Commission on Audit (COA) to improve the availability and access to Government Financial Information.  An information system will be developed to provide the timely reporting of financial and performance metrics of government agencies.

We also see the necessity to improve the delivery of government service throughout the country.

Community electronic centers or CeCs have always been instrumental in facilitating and expediting the transformation of Local Government Units (LGUs) throughout the country.  The LGUs become better equipped organizations in the digital economy.  ICTO will roll out at least one CeC per municipality in order to provide eGovernment services in the locality, and in doing so, the municipalities as well as the barangay units will be able to access  government services and information online.

For the common man, ICT is can be the great equalizer that will help bridge the great information divide and eventually help narrow the ever widening wealth gap in the country today. We’ve seen how the internet has empowered thousands and provided a source of income to those who know how to take advantage of the technology.

The DOST-ICTO intends to put in place an integrated government ICT infrastructure to     address the connectivity, storage and computing needs of government agencies. As well as help provide access to citizens in unserved and underserved areas of the country.

We will also maintain a government service portal that would allow the public to access eGovernment services online.

To minimize opportunities for graft and corruption and lessen face to face transactions, we will have a portal where government agencies and citizens can pay using a single form such as the eBayad payment gateway.  The payment gateway will be convenient, save time and effort as well as provide secure real-time transactions.  Our ultimate goal is to get all government agencies on the portal and make them accessible to all citizens.

There is a new initiative which is a Citizen’s Helpline, a 24/7 contact center facility which will address the concerns of the general public through voice call, short messaging service (SMS), fax, email or Internet.  The initiative is called the Contact Center ng Bayan (CCB) which aims to consolidate all other contact centers, help desks, information desks and hotlines of government units and their respective extensions.  The Civil Service Commission (CSC) is the lead agency in this project, with technical assistance from the National Computer Center (NCC-ICTO).

At ICTO, we see the importance of improving delivery of social services in Education as well as in eHealth.

  • In Education,  WE will focus on the programs and projects that shall promote e-learning which includes the use of Tablet PCs, educational modules, and e-library access to improve educational systems. We also have programs in the pipeline that will improve the employability of our graduates.
  • In E-Health,  DOST-ICTO shall expand the UP National Tele-Health Center’s efforts throughout the country so that people can have remote access to doctors/specialists.
  • In Disaster Mitigation and Preparedness, DOST-ICTO will help improve and integrate disaster related data gathering and processing so that information will be readily available to disaster managers to make informed decisions.
  • In eLGU,  DOST-ICTO will support the streamlining and automation of LGU services to optimize ICT use to deliver better services and increase revenue collection of LGUs.

Realizing the attainment of these programs and projects will entail much effort from the government, citizens, business and other stakeholders.  This is not an easy job.  But as government service servants, citizens, businessmen, we want to have an effective and honest governance.

You are part of us.  The government can not do it alone, we need partners, stakeholders to realize the vision. I am enjoining IMAP and its members partner with us in all our future endeavors.  Let’s continue to join hands and give our best for our country’s sake.

Thank you and good day.