This is in response to several complaints that have reached the Department of Information and Communications Technology (DICT) regarding the actions and protocols of some Private Express and/or Messengerial Delivery Service (PEMEDES) operators in handling and delivering food and other basic goods and necessities.

The DICT advises all PEMEDES operators to strictly comply with the guidelines and directives issued by the IATF-EID, DOH, DOLE, DTI and the LGUs and, as far as practicable, should continue their operations for the delivery of basic goods and necessities amidst the Luzon-wide enhanced community quarantine.

Strict observance of social distancing of couriers / messengers is mandatory for their continued operation. Operators should ensure that their staff is well equipped with precautionary and protective equipment (i.e. face masks, gloves, alcohol, etc.) to handle and deliver the goods.

Violation or non-compliance will be sanctioned with the appropriate penalties which may include the suspension or revocation of the Government Authority granted to the PEMEDES Operators, after due process.

Please report any violation or non-compliance to the Postal Regulation Division of the DICT at inquiry.pemedes@dict.gov.ph