In line with the season of giving and sharing and to ensure the safety of mail matter and parcels, this Department hereby advises the general public, retailers, and business establishments desiring to avail of courier services for their mail and parcel deliveries to use the services of the Philippine Postal Corporation and/or of Private Express and/or Messengerial Delivery Service Operators (“PEMEDES Operators”) duly authorized under valid and existing Authorities to Operate in the areas of acceptance and delivery.
Accordingly, the Department hereby advises the public to refrain from conducting transactions with unlicensed online courier services. The transacting public is encouraged to check the DICT website for the list of authorized Private Express and/or Messengerial Delivery Service (PEMEDES) or Courier Service Providers at https://dict.gov.ph/list-of-authorized-pemedes-or-courier-service-providers-2019/.
You may inquire with the Postal Regulation Division at email@example.com on whether the courier has a valid and subsisting Authority to Operate and also as to whether any particular messenger has a valid Messenger’s Work License and I.D. Sworn written complaints may be filed directly with the Postal Regulation Division office located at the 3rd Floor, Main Building, DICT Compound, Don A. Roces Avenue, Quezon City. Such complaints should be submitted in complete detail, with relevant supporting documents attached as reference. Let copies of this Notice be posted in the bulletin board, website, and other conspicuous places of this Department, and all establishments and branches of duly authorized PEMEDES Operators.
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