The National Telecommunications Commission (NTC), an attached agency of the Department of Information and Communications Technology (DICT), calls on local government units (LGUs) and homeowners associations (HOAs) to allow entry of telecommunications personnel in their respective areas during the Enhanced Community Quarantine. This is to ensure continuous, stable and efficient Internet and mobile services in the country amid the increased demand for these services.  

NTC’s appeal came after the agency received reports from telcos regarding the restriction of access of technical field personnel, tasked to lay out connections or do repair works on fixed broadband access cabinets, by personnel of several LGUs and gated villages.

NTC Commissioner Gamaliel Cordoba emphasized the importance of connectivity during the Covid-19 crisis especially for the continuance of operations of various institutions, and appealed for the support and cooperation of everyone.

“The telco personnel out in the field are also frontliners. They are doing their job so you can stay safe at home. We need to allow them access to your areas to either connect new homes to the Internet or fix technical issues,” he added.

NTC has earlier issued a memorandum dated March 16, 2020 allowing movement of telecommunication-related goods and work force, including those who perform indirect services such as security, technical, sales and other support personnel as well as employees of third-party contractors doing sales, installation, maintenance and repair works and as certified by the Public Telecommunications Entity (PTE), Internet Service Provider (ISP) or Value Added Service Provider (VASP).

In addition, DICT has issued an advisory directed to checkpoint personnel requesting for uninterrupted access of linemen and servicemen to ensure unimpeded delivery of telecommunication services in the country.

The DICT likewise joins the call to allow entry of telecommunications personnel and fully supports the actions of the NTC.

“We recognize the importance of connectivity during these trying times, especially in the continuance of critical services in the country. As such, the DICT, along with its attached agencies, and the Philippine telecommunications sector, in general, are doing their best to provide everyone with the best Internet and mobile services during the crisis. We are then calling on for everyone’s cooperation so that we may continue to perform our duties, thus, ensuring the availability of adequate Internet and mobile connections for all,” DICT Secretary Gregorio B. Honasan II said.