Subscribers who are availing of plans offered by telcos will soon have greater freedom and flexibility on their wireless devices as the Department of Information and Communications Technology (DICT) ordered the National Telecommunications Commission (NTC) to promulgate rules and regulations for telco entities to mandatory unlock phones and devices after its lock-in period.
This pro-consumer policy came after the DICT issued Memorandum Order 004, Series of 2018 on 14 December 2018, which gives telco subscribers the option of changing between compatible wireless service providers.
According to the said memo, subscribers who have completed such lock-in periods and have no outstanding obligations on their subscription contracts can demand to mandatorily unlock their phones and devices on convenient sites, facilities and processes that will be provided by their respective wireless service providers.
“This is an additional Christmas gift of this administration to the Filipino telco subscribers,” said DICT Acting Secretary Eliseo M. Rio Jr. “While we empower the industry through the entry of the new major player, we are also pushing for pro-consumer measures.”
“This is also a step to encourage our service providers to innovate on their offers,” added Rio.
The DICT now directs NTC to draft the Memorandum Circular for the memo’s appropriate rules and regulations and conduct consultations and hearings.