SPEECH by Executive Director Louis Napoleon C.  Casambre
Driving Down Cost of Doing Business
JGC Rm.  17/F Baker & MckKenzie, Net One Center,
Bonifacio Global City, Taguig City

On behalf of the Department of Science and Technology, through the Information and Communications Technology (DOST-ICTO), I would like to congratulate and thank the organizers of this event, the Healthcare Information Management Outsourcing Association of the Philippines or HIMOAP, led by its President, Mr. JL Botor, for continuously providing an active role in the growth and development of the Healthcare Information Management, the speakers for this event, for taking your time this afternoon to share with us your expertise and knowledge of the industry and lastly, to the participants, your attendance here signifies your desire and intention not just for the betterment of your business operations but also to gain a better understanding of the different opportunities this sector has to offer.

Over the past decade we have seen the IT-BPO industry grow in an exponential rate.  According to the Business Processing Association of the Philippines (BPAP), the global offshore services market will continue to grow at a very healthy pace and stands to become a USD$268 billion industry by 2016 and employ about 7.6 million direct workers.  Locally, our IT-BPO industry continues to play a key role in the country’s economic development program.  It has become the most important generator of jobs with around 600,000 employees in 2011 and the second largest contributor to the country’s GNP with US$10.9 billion revenue.  For 2016, we are targeting US$25 billion revenue and create 1.3 million jobs.  I understand that of all the sectors under the IT-BPO industry, it is your sector, the healthcare information management outsourcing sector, which achieved the highest growth rate in terms of revenues generated.  Congratulations to all of you, and particularly to HIMOAP and its officers, for performing the critical role of consolidating the efforts for your industry.

The Philippines has already achieved global leadership in contact centers and we intend to become a leader in the non-voice sector and gain more hold on four specific services  namely; healthcare information management, finance and accounting, human resources and creative process outsourcing. To capitalize on these growing market opportunities, the Department of Science and Technology thru the Information Communications Technology and in partnership with industry associations have come up with one of our flagship ICT Industry Development programs, the Stepping Up the Value Chain Program, which will provide a long-term development strategy to grow the high-growth segments of the country’s IT-BPO industry.  Comprehensive growth programs shall be undertaken, implementation of which will be in partnership with the concerned industry association.

As mentioned, Healthcare Information Management (HIM) Outsourcing Industry is one of the most promising and fastest growing industries under the IT-BPO sector.  From purely medical transcription, the services has now evolved to healthcare information management outsourcing which includes medical coding, medical billing and claims processing, help desk/scheduling/appointment setting, discharge management, medical records analytics, clinical abstraction, accounting, utilization review, pharmacy benefits management, document management, and EMR/HER, among others.

Global trends show high-growth opportunity for the Healthcare Information Management (HIM) with countries such as the United States, U.K., Canada and Hongkong requiring their population to have Electronic Health Records.  Given this remarkable potential, the Philippines must exert utmost effort to take full advantage of these opportunities.  Specific projects/programs that will be implemented will be in the areas of: 1) Workforce/Skills Development; 2) Participation and attendance Healthcare Information Management conferences and events which include international trade missions; 3) Development of industry plans, studies and reports, a major component of which is the development of a Segment Road Map for the specific IT-BPO sectors including healthcare information management outsourcing; and 4) Advertising and promotions campaign to create awareness for the IT-BPO industry.

Our country has all the ingredients it needs to achieve our targets as identified in the IT-BPO Road Map 2016 but we need the full support and commitment from the industry as we go full speed ahead in taking the lead in the global BPO industry and re-establishing the country as an Asian Tiger economy.  Today’s seminar-workshop is one way where you can continue to build on your current experiences, and leverage on resources available to promote the competitiveness of your industry.  This is why we continue to support your industry, through HIMOAP, because we believe that in the true spirit of public-private partnership, expertise are pooled for the greater benefit of all concerned stakeholders. Before I conclude, I wish to convey the DOST-ICTO’s continued support to this industry. We have initially identified key projects to embark on this year, including among others, the conduct of seminars such as this, participation in key and strategic industry events such as AHIMA in September, organizing the annual HIM Congress, coordinating workforce capacity building programs and undertaking researches and studies, major of which is the pursuit of a Segment Road Map for High Growth IT-BPO Sectors. All of these activities are undertaken in partnership with HIMOAP.

Once again, thank you for this opportunity to speak with you today, and I wish you all a productive day.  Good day to all.