NTC orders telecommunication companies to expedite service restoration after Ulysses

The National Telecommunications Commission (NTC), pursuant to instructions from the Department of Information and Communications Technology (DICT) ordered all public telecommunications companies on Thursday, through a memorandum dated 12 November 2020, to fast track the repair and restoration of telecommunication services in areas severely affected by Typhoon Ulysses.

The NTC also directed the companies to accelerate the mobilization and transport of their respective technical or service personnel and equipment to the affected areas, and to deploy Libreng Tawag and Libreng Charging Stations [Free Call and Free Charging Stations] in strategic areas affected by the typhoon.

Likewise, the companies were also reminded to coordinate with the Local Government Units (LGU) and observe strict health protocols in the performance of these instructions.

Public telecommunication companies are to provide the commission, every six (6) hours, updates on restoration activities of their respective networks and facilities, as well as a timeline for the full restoration of services.

On November 10, 2020, the NTC directed all public telecommunications companies to ensure sufficient number of technical and support personnel and standby generators with extra fuel, tools, and spare equipment in areas forecasted to be affected by the typhoon.

As of 7:00 PM of November 12, according to reports submitted by Globe Telecoms and PLDT-Smart Communications on the progress of their respective restoration activities, network availability in areas severely affected by Ulysses are as follows:

NCR

2G

 

3G

 

45/LTE

Globe

Smart

 

Globe

Smart

 

Globe

Smart

Manila

90%

99%

 

91%

98%

 

92%

98%

Las Piñas

62%

69%

 

47%

48%

 

55%

56%

Makati

87%

99%

 

88%

90%

 

84%

90%

Muntinlupa

78%

54%

 

71%

53%

 

77%

59%

Paranaque

65%

84%

 

62%

84%

 

69%

74%

Pasay

81%

98%

 

85%

92%

 

87%

94%

Taguig

75%

98%

 

76%

82%

 

75%

84%

Mandaluyong

73%

98%

 

73%

93%

 

74%

92%

Marikina

53%

98%

 

50%

72%

 

64%

77%

Pasig

90%

98%

 

88%

91%

 

81%

92%

Quezon City

72%

97%

 

67%

83%

 

67%

84%

San Juan

72%

87%

 

70%

77%

 

76%

80%

Caloocan

55%

98%

 

50%

83%

 

57%

85%

Malabon

51%

100%

 

36%

96%

 

65%

96%

Navotas

67%

100%

 

64%

75%

 

62%

83%

Valenzuela

65%

96%

 

60%

93%

 

70%

93%

                 

NORTHERN LUZON

2G

 

3G

 

45/LTE

Globe

Smart

 

Globe

Smart

 

Globe

Smart

AURORA

38%

100%

 

50%

50%

 

13%

50%

BATAAN

86%

87%

 

86%

83%

 

83%

86%

BENGUET

67%

93%

 

50%

89%

 

67%

92%

BULACAN

55%

87%

 

55%

82%

 

65%

87%

IFUGAO

50%

100%

 

60%

100%

 

50%

100%

ISABELA

50%

100%

 

50%

100%

 

50%

100%

LA UNION

50%

100%

 

50%

100%

 

50%

100%

NUEVA ECIJA

53%

99%

 

50%

69%

 

53%

72%

NUEVA VIZCAYA

50%

95%

 

50%

93%

 

67%

91%

PAMPANGA

62%

93%

 

60%

80%

 

50%

85%

PANGASINAN

33%

90%

 

33%

90%

 

38%

92%

TARLAC

50%

80%

 

50%

68%

 

57%

78%

                 

SOUTHERN LUZON

2G

 

3G

 

45/LTE

Globe

Smart

 

Globe

Smart

 

Globe

Smart

RIZAL

36%

75%

 

38%

65%

 

21%

67%

BATANGAS

0%

91%

 

0%

90%

 

0%

92%

CAVITE

0%

75%

 

0%

71%

 

0%

72%

LAGUNA

0%

90%

 

0%

90%

 

0%

90%

QUEZON

0%

74%

 

0%

80%

 

0%

83%

MARINDUQUE

0%

100%

 

0%

100%

 

0%

100%

                 

BICOL

2G

 

3G

 

45/LTE

Globe

Smart

 

Globe

Smart

 

Globe

Smart

ALBAY

0%

81%

 

0%

64%

 

0%

85%

CAMARINES NORTE

0%

27%

 

0%

23%

 

0%

28%

CAMARINES SUR

0%

81%

 

0%

63%

 

0%

81%

CATANDUANES

0%

40%

 

0%

20%

 

0%

25%

SORSOGON

0%

95%

 

0%

43%

 

0%

95%

MASBATE

0%

100%

 

0%

100%

 

0%

100%

 

NCR

2G

Globe 2G

Smart 2G

Manila

90%

99%

Las Piñas

62%

69%

Makati

87%

99%

Muntinlupa

78%

54%

Paranaque

65%

84%

Pasay

81%

98%

Taguig

75%

98%

Mandaluyong

73%

98%

Marikina

53%

98%

Pasig

90%

98%

Quezon City

72%

97%

San Juan

72%

87%

Caloocan

55%

98%

Malabon

51%

100%

Navotas

67%

100%

Valenzuela

65%

96%

     

NCR

3G

Globe

Smart

Manila

91%

98%

Las Piñas

47%

48%

Makati

88%

90%

Muntinlupa

71%

53%

Paranaque

62%

84%

Pasay

85%

92%

Taguig

76%

82%

Mandaluyong

73%

93%

Marikina

50%

72%

Pasig

88%

91%

Quezon City

67%

83%

San Juan

70%

77%

Caloocan

50%

83%

Malabon

36%

96%

Navotas

64%

75%

Valenzuela

60%

93%

     
     

NCR

45/LTE

Globe

Smart

Manila

92%

98%

Las Piñas

55%

56%

Makati

84%

90%

Muntinlupa

77%

59%

Paranaque

69%

74%

Pasay

87%

94%

Taguig

75%

84%

Mandaluyong

74%

92%

Marikina

64%

77%

Pasig

81%

92%

Quezon City

67%

84%

San Juan

76%

80%

Caloocan

57%

85%

Malabon

65%

96%

Navotas

62%

83%

Valenzuela

70%

93%

 

NORTHERN LUZON

2G

Globe

Smart

AURORA

38%

100%

BATAAN

86%

87%

BENGUET

67%

93%

BULACAN

55%

87%

IFUGAO

50%

100%

ISABELA

50%

100%

LA UNION

50%

100%

NUEVA ECIJA

53%

99%

NUEVA VIZCAYA

50%

95%

PAMPANGA

62%

93%

PANGASINAN

33%

90%

TARLAC

50%

80%

     

NORTHERN LUZON

3G

Globe

Smart

AURORA

50%

50%

BATAAN

86%

83%

BENGUET

50%

89%

BULACAN

55%

82%

IFUGAO

60%

100%

ISABELA

50%

100%

LA UNION

50%

100%

NUEVA ECIJA

50%

69%

NUEVA VIZCAYA

50%

93%

PAMPANGA

60%

80%

PANGASINAN

33%

90%

TARLAC

50%

68%

     

NORTHERN LUZON

45/LTE

Globe

Smart

AURORA

13%

50%

BATAAN

83%

86%

BENGUET

67%

92%

BULACAN

65%

87%

IFUGAO

50%

100%

ISABELA

50%

100%

LA UNION

50%

100%

NUEVA ECIJA

53%

72%

NUEVA VIZCAYA

67%

91%

PAMPANGA

50%

85%

PANGASINAN

38%

92%

TARLAC

57%

78%

 

SOUTHERN LUZON

2G

Globe

Smart

RIZAL

36%

75%

BATANGAS

0%

91%

CAVITE

0%

75%

LAGUNA

0%

90%

QUEZON

0%

74%

MARINDUQUE

0%

100%

     

SOUTHERN LUZON

3G

Globe

Smart

RIZAL

38%

65%

BATANGAS

0%

90%

CAVITE

0%

71%

LAGUNA

0%

90%

QUEZON

0%

80%

MARINDUQUE

0%

100%

     

SOUTHERN LUZON

45/LTE

Globe

Smart

RIZAL

21%

67%

BATANGAS

0%

92%

CAVITE

0%

72%

LAGUNA

0%

90%

QUEZON

0%

83%

MARINDUQUE

0%

100%

 

BICOL

2G

Globe

Smart

ALBAY

0%

81%

CAMARINES NORTE

0%

27%

CAMARINES SUR

0%

81%

CATANDUANES

0%

40%

SORSOGON

0%

95%

MASBATE

0%

100%

     

BICOL

3G

Globe

Smart

ALBAY

0%

64%

CAMARINES NORTE

0%

23%

CAMARINES SUR

0%

63%

CATANDUANES

0%

20%

SORSOGON

0%

43%

MASBATE

0%

100%

     

BICOL

45/LTE

Globe

Smart

ALBAY

0%

85%

CAMARINES NORTE

0%

28%

CAMARINES SUR

0%

81%

CATANDUANES

0%

25%

SORSOGON

0%

95%

MASBATE

0%

100%

 

“The management of disasters is not just about our ability to repair damages, not just about resiliency—it is also about damage mitigation, and preparedness for quick response. This is why, as much as possible, we want to be proactive in our approach—we instructed public telecommunications companies to prepare for repairs even before the typhoon hits,” DICT Secretary Gregorio B. Honasan II said.

Similarly, as the telcos were instructed to prepare, the DICT, as chair of the Emergency Telecommunications Cluster (ETC) of the National Disaster Risk Reduction and Management Council (NDRRMC), issued a memorandum addressed to member agencies and organizations to request them to monitor communication channels within their respective areas of responsibility for possible deployment and mobilization of communications assets and resources relative to Typhoon Ulysses.

In relation, the DICT had equipment and manpower complement ready to step in to support the members of the NDRRMC and to provide emergency communications services to the public. Particularly Flyaway VSAT (very-small-aperture terminal), satellite phones, HF (high frequency) and VHF (very high frequency) Radios, IP (Internet Protocol) Radio Satellite Dish, access points, routers, and generator sets were on standby. Likewise, the Free Wi-Fi for All field team has been made ready to restore Free Wi-Fi sites in typhoon-hit areas.