BIDS AND AWARDS COMMITTEE FOR DICTBAC

 

Supplemental Bid Bulletin No. 2

 

MANAGED SERVICE FOR A SCALABLE GOVERNMENT DATA

PLATFORM AND SENSITIVE DATA REPOSITORY / MANAGEMENT

Bid Reference No. DICTBAC-2019-013

 

ORIGINAL PROVISION

AMENDED PROVISION

Deadline for the Request for Clarification

       05 July 2019, 5PM

       01 July 2019, 5PM

Section III Bid Data Sheet (BDS)

ix. Valid and current ISO 9001 (2015) Quality Management System Certificate issued to the manufacturer by an Independent Certifying body

ix.

  1. Valid and current ISO 9001 (2015) Quality Management System Certificate issued to the manufacturer by an Independent Certifying body
  2. Valid and current ISO 27001 issued to the cloud provider
  3. Valid and current ISO 27017 issued to the cloud provider
  4. Valid and current ISO 27018 issued to the cloud provider

xi. No stipulation

xi. Certification coming from the Cloud Service Provider that states the presence of these availability zones located in countries that is a member state of the International Telecommunications Union in Region 3.

xii. No Stipulation

xii. Certification coming from the principal Cloud service provider, stating support to the bidder for the Project. The certification will be addressed to DICT including the name of the project being supported.

Section VI Schedule of Requirements

 

Description

Qty

Delivered, Weeks/Months

MANAGED SERVICE FOR A SCALABLE GOVERNMENT DATA PLATFORM AND SENSITIVE DATA REPOSITORY / MANAGEMENT

 

1 lot

Within One Hundred Eighty (180) calendar days upon receipt of Notice to Proceed

 

 

Description

Qty

Delivered, Weeks/Months

Managed Service For a Scalable Government Data Platform and Sensitive Data Repository / Management

1 lot

Within One Hundred Twenty (120) calendar days upon receipt of Notice to Proceed

Training and knowledge transfer on configuration, administration and troubleshooting

1 Lot

Within Sixty (60) days from delivery of equipment, peripherals and accessories.

 

Section 7 Technical Specifications

2. Cloud Resource Equipment

2.2 M5d.2xLarge — 5 (instance)

2.2 Virtual Machine five (5) instance

2.8 EBS Storage — 5x1000gb

2.8 Block Storage — 30 x 1000gb

2.10 S3 Storage

2.10 Object Storage – 70X1000gb

2.11 No stipulation

2.11 Reserve Cloud Resources – All Cloud Infrastructure offered must be reserved and prepaid by the winning bidder for 3 (three) years upon issuance of Notice to Proceed. Provided that cloud service for years 2 and 3 shall be at no cost to DICT. The Winning Bidder must issue a certification to this effect and the reservation must reflect in DICT’s Cloud Control Panel and Dashboard.

4. Highly Available Infrastructure

4.1 The Cloud Service provider must have the capability to deploy DICT’s applications as a Highly Available solution across multiple datacenters in the same country. The solution must also include Disaster Recovery within the same country due to applicable laws and regulations. This capability will be to prevent any single points of failure due to geographical or natural disaster. Furthermore, DICT prefers its data to be stored in countries near the Philippines thus the Cloud Service Provider must have multiple datacenters located in countries that is a member state of the International Telecommunications Union in Region 3.

 

Note: The bidder must provide a certification coming from the Cloud Service Provider that states the presence of these datacenters at these regions. This certification must be presented during Bid Opening.

4.1 The Cloud Service provider must have the capability to deploy DICT’s applications as a Highly Available solution across multiple datacenters in the same country. The solution must also include Disaster Recovery within the same country due to applicable laws and regulations. This capability will be to prevent any single points of failure due to geographical or natural disaster. Furthermore, DICT prefers its data to be stored in countries near the Philippines thus the Cloud Service Provider must have at least 4 (four) Availability Zones located in countries that is a member state of the International Telecommunications Union in Region 3.

 

Note: The bidder must provide a certification coming from the Cloud Service Provider that states the presence of these availability zones at these regions. This certification must be presented during Bid Opening.

5. Managed Relational Database Service

5.1 The Cloud Service Provider must have the ability to provide a managed relational database service which can integrate with the chosen software solutions. This managed relational database will allow DICT administrators to optimize their time by “outsourcing” the Database patching and High Availability failover requirements to the Cloud Service Provider.

5.1 The Cloud Service Provider must provide and have the ability to provide a managed relational database service which can integrate with the chosen software solutions. This managed relational database will allow DICT administrators to optimize their time by “outsourcing” the Database patching and High Availability failover requirements to the Cloud Service Provider. A minimum of 36-month managed relational database subscription starting from the issuance of final acceptance and testing of equipment and platform.

14. Longevity of Cloud Service Provider and Third-Party Vetting

14.1 Due to the nature of the Technology industry, DICT will only accept Cloud Service Providers which are vetted in the laaS Magic Quadrant for at least the past six (6) years. This is due to worries that technology providers may go out-of-business and thus cease support for the cloud service provided. Thus, only those vetted in the “Leaders” Magic quadrant for at least six (6) years prior are acceptable to DICT. https://www.gartnercom/doc/reprints?id=1-2G205FC&ct=150519

14.1 Due to the nature of the Technology industry, DICT will only accept Cloud Service Providers which are vetted by a tech analyst firm for more than five (5) years. This is to ensure that technology providers continued provision throughout the contract.

15. Other Requirements

15.2 Cloud Service Provider Business Level Support.

15.2 Cloud Service Provider Business Level Support for three (3) years from the issuance of final acceptance and testing of equipment and platform.

15.4 Minimum Server Specifications (Master Node):

       2 x 8 Cores

       8 x 16GB DDR4-2666 Memory

       6 x 300GB SAS 15K Drives

       2 x 10GB 2-Ports Ethernet

       Mobile Quick Sync

       Quantity: 2 unit / rack mounted

15.4 Minimum Server Specifications (Master Node):

       2x 8 Cores

       8 x 16GB DDR4-2666 Memory

       6 x 300GB SAS 15K Drives

       2 x 10GB 2-Ports Ethernet

       The server management console can be accessed by using an Android or iOS mobile device.

       Quantity: 2 unit / rack mounted

15.5 Minimum Server Specifications (Segment Node):

       2×8 Cores

       8×16 GB DDR4-2666 Memory

       12×10 GB 2-Ports Ethernet

       Mobile Quick Sync

       Quantity: 12 units / rack mounted

15.5 Minimum Server Specifications (Segment Node):

       2×8 Cores

       8×16 GB DDR4-2666 Memory

       12×10 GB 2-Ports Ethernet

       The server management console can be accessed by using an Android or iOS mobile device

       Quantity: 12 units / rack mounted

16. Additional Hardware Requirements

16.1 Network Switch

16.1 Network Switch and Router

16.3 No stipulation

16.3 Gigabit Router

       Quantity: 9 units / rack mounted

17. Enclosed Cabinet Rack With Side and Rear Access

17.1 At least 12U

       Quantity: 10 Units

17.1 At least 12U

       Quantity: 9 units at least 12U

       Quantity: 1 unit 24U and compatible to DICT Data Center PDU

28. Implementation Requirements

28.2 The solution provider needs to include on-site resources of minimum 60 and maximum of 120 days to support any post implementation.

28.2 The solution provider needs to include on site resources of minimum 60 and maximum of 120 government days to support any post implementation

28.3 Solution provider must provide training for up to ten (10) PAX for operating the EDW on premise or off-site.

28.3 Solution provider must provide training for at least ten (10) PAX for operating the EDW on premise or off-site

28.4 No Stipulation

28.4 The product must provide software 24×7 production support for up to a minimum of 256 cores licensing/subscription for the MPP database. Maintenance Support must be supply and provided directly by the technology supplier with supporting documents for System Integrator summiting the bid.

28.5 No Stipulation

28.5 Subscription or licenses provided must be able to be used to deploy both on Premise and on Cloud in bare metal, VMs or Public Cloud without any restrictions.

28.6 No Stipulation

28.6 Implementation must be carried out both for on premise and cloud deployment for this project.

30. Training

30. Training and Knowledge Transfer

30.1 The bidder must provide fifteen (15) days knowledge transfer on configuration administration and troubleshooting for DICT Employees

30.1 The bidder shall conduct a training and knowledge transfer on configuration, administration and troubleshooting for DICT Employees within 60 days from delivery of equipment, peripherals and accessories. The trainer shall be a certified professional of the offered solution.

33.3 At a minimum, the Knowledge Transfer session must include the following:

       Classroom Session – Presentation of designs, equipment specifications, equipment functionality, back-up systems, troubleshooting, operations and maintenance.

       Installation Walk-Through – Physical inspection of all installed equipment and devices, operation demonstration i.e. power up/down, settings, basic configuration, etc.

33.3 At a minimum, the Knowledge Transfer session must include the following:

       Classroom Session – Presentation of designs, equipment specifications, equipment functionality, back-up systems, troubleshooting, operations and maintenance.

       Installation Walk-Through – Physical inspection of all installed equipment and devices, operation demonstration i.e. power up/down, settings, basic configuration, etc.

       The trainer/s or resource person/s must be knowledgeable on the subject matter and a certified professional. Copy of the certification document must be presented to DICT during the conduct of the training.

39. Payment Terms

 

Advance Payment subject to submission of an irrevocable letter of credit or bank guarantee issued by a universal or commercial bank pursuant to Section 4.5 of Annex D of the Revised IRR of RA 9184

15%

After final inspection and acceptance of the total delivered equipment and licenses

70%

After completion of implementation

10%

Upon completion of training

5%

 

 

Advance Payment

15% of the Total Contract Price subject to submission of an irrevocable letter of credit or bank guarantee issued by a Universal or Commercial Bank pursuant to Sec.4.5 Annex D of the IRR of RA9184

1st Quarter Deliverable

20% of the Total Contract Price subject to 10% retention money;

 

Payable upon full acceptance of all hardware and software deliverables, issuance of the supplier of a certification that cloud infrastructure has been reserved and that cloud service for years 2 and 3 is at no cost to DICT and upon validation that all reserved instances are active and accessible through the cloud portal and dashboard.

2nd Quarter Deliverable

20% of the Total Contract Price subject to 10% retention money;

 

Payable on the 2nd Quarter of Managed Operations and upon inspection of the reserved instances through the Cloud Portal and Dashboard.

3rd Quarter Deliverable

20% of the Total Contract Price subject to 10% retention money;

 

Payable on the 3rd Quarter of Managed Operations and upon inspection of the reserved instances through the Cloud Portal and Dashboard.

4th Quarter Deliverable

20% of the Total Contract Price subject to 10% retention money;

 

Payable on the 4th Quarter of Managed Operations and upon inspection of the reserved instances through the Cloud Portal and Dashboard.

Upon completion of training and knowledge transfer

5% of the Total Contract Price subject to 10% retention money.

Total

100%

 

40. Project Plan

40.1 Project planning begins with the project scope management, which comprises a Work Breakdown Structure where each Project Phase is subdivided into smaller steps that have time and cost estimates.

 

The project plan shall be the basis for managing the project, although it shall usually need to be modified along the way to address changing business requirements and subject for DICT approval. The project plan includes, among others, the following components:

40.1 Project planning begins with the project scope management, which comprises a Work Breakdown Structure where each Project Phase is subdivided into smaller steps that have time and cost estimates.

 

The project plan shall be the basis for managing the project, although it shall usually need to be modified along the way to address changing business requirements and subject for DICT approval. The bidder shall provide a project plan a detailed account on the following components:

42. No Stipulation

42 Service Level Agreement (SLA) Penalty Clause

42.1 No Stipulation

42.1 The winning bidder shall be required to commit a 99.995% Service Level to ensure that there shall be no disruption to normal operations which may cause tangible and/or intangible damages. As such, should the vendor is not able to meet the required SLA, said vendor shall reimburse DICT with Service Credits for future work to be done or extension of its contractual engagement whichever is acceptable to DICT. The winning bidder shall propose its Service Credit Structure in accordance with the penalty intent and DICT shall review accordingly

42.2 No stipulation

42.2 The winning bidder shall propose a service credit structure. This will enable the DICT to have the flexibility to change it in case the vendor’s proposed structure is better than what DICT had previously thought of. If  the DICT is not in agreement of the proposed structure then the DICT exercise its authority to revert back to what we think is acceptable.

43 No stipulation

43. Delivery Site: All hardware and software deliverables, as defined in this TOR, shall be delivered at DICT’s Primary Data Center Staging Area located at DICT Central Office, Diliman Quezon City. The vendor shall initially install required software and perform start-up configuration, and prepare this hardware/software for DICT Inspection. Upon completion of Inspection, the vendor shall be responsible in transporting equivalent of 8 sets of equipment (to be identified by DICT representative) to DICT Filed Operations Offices (FOO), specifically located at the following areas:

  1. Baguio City
  2. Malolos, Bulacan
  3. Batangas City
  4. Iloilo City
  5. Cebu City
  6. Cagayan de Oro City
  7. Zamboanga City
  8. Davao City

44. No stipulation

44. Warranty: The one (1) year warranty on delivery of equipment, peripherals and accessories shall commence after the issuance of Final Acceptance and Completion Certificate

Section VIII Bidding Forms

Annex VIII Technical Bid Form

 

Line No

Other Requirements

Bidder’s Statement of Compliance

5

Delivery Place and Distribution

DICT, CP Garcia Avenue, Diliman, QC

 

6

Delivery Period

One Hundred and Eighty Days (180) calendar days from receipt of Notice to Proceed

 

 

 

Line No

Other Requirements

Bidder’s Statement of Compliance

5

Delivery Place and Distribution

Department of Information and Communications Technology Central Office (DICT Central Office)

All hardware and software components shall be delivered and inspected at the DICT Central Office. The vendor shall be responsible in transporting equivalent of 8 sets of equipment (to be identified by DICT representative) to DICT Filed Operations Offices (FOO) to wit:

  1. Baguio City
  2. Malolos, Bulacan
  3. Batangas City
  4. Iloilo City
  5. Cebu City
  6. Cagayan de Oro City
  7. Zamboanga City
  8. Davao City

 

6

Delivery Period

   Managed Service For a Scalable Government Data Platform and Sensitive Data Repository / Management – Within One Hundred Twenty (120) calendar days upon receipt of Notice to Proceed

   Training and knowledge transfer on configuration, administration and troubleshooting – Within Sixty (60) days from delivery of equipment, peripherals and accessories.

 

 

 

All terms, conditions and instructions to bidders specified in the Bidding Documents inconsistent with this Bid Bulletin are hereby superseded and modified accordingly.

For information and guidance of all concerned.For a full copy of the document, click the link below:

Supplemental Bid Bulletin No. 2 – MANAGED SERVICE FOR A SCALABLE GOVERNMENT DATA PLATFORM AND SENSITIVE DATA REPOSITORY / MANAGEMENT

Issued this 25th day of June 2019.

(Original Signed)

IVIN RONALD D.M. ALZONA

Chairperson, DICTBAC